Call Center Solutions & Services For Your Business!
SLS Solutions International is a service organization offering 24/7 call center services in Uganda and across East Africa. We are among the pioneers in BPO services and solutions outsourcing catering for both local and international partners in the region.
In 2019, we moved to launch one of the most modern call center facilities in Uganda, to meet the growing market demand for outsourced call center solutions. Today, SLS offers contact center services to customers from across the region and tailor-made BPO solutions globally.
The Importance of Call Center Services
Our solutions are instrumental in ensuring an exceptional customer experience by promptly addressing inquiries and providing personalized support, thereby nurturing satisfaction and loyalty.
In essence, call center solutions are not just about managing customer calls; they're a strategic asset that businesses leverage to fortify their competitive edge. By integrating multi-channel communication, ensuring compliance and security, and focusing on continual improvement, these solutions pave the way for superior customer service, sustained growth, and an advantageous position within today's fiercely competitive market landscape.
What Our Clients Say (Reviews)
In 2019, we moved to launch one of the most modern call center facilities in Uganda, to meet the growing market demand for outsourced call center solutions. Today, SLS offers contact center services to customers from across the region and tailor-made BPO solutions globally.
The SLS Call Center Solution
Our solution supports integration of live-person web chats personalized to your web presence.
Our solution supports integrated SMS and WhatsApp.
Our solution integrates email providing a true omni channel digital communication.
Our team of experienced professionals, and our state-of-the-art call center combines people, purpose, processes and passion to deliver performance for today’s modern customers!
We provide outbound and inbound voice calls to address different contact center needs.
Supports common social media integrations such as Facebook, twitter etc.
THE SLS ADVANTAGE
Women Owned, Women Led
We are the leading women-owned, women-led integrated services company in the country offering BPO, Manpower Management, Debt Management, and Call Center Solutions.
Data Protection Certificate
SLS is compliant with the Data Protection Certification issued by the Ugandan regulatory agency, National Information Technology Authority (NITA-U).
ISO 9001:2015 Certified
SLS has passed all preliminary quality assessment for the prestigious Quality Management System standards ISO 9001:2015 certification as the first women-owned, women-led organization offering integrated services in debt recovery, manpower management, and call center solutions.
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