Training and Personal Development
1.CREDIT MANAGEMENT TRAINING
Our credit management trainings are mainly in Credit Processes from Credit Analysis to Debt collections. The aim of the course is to help the staff reduce the number of bad debts in an organization The course has been designed to show staff how to deal effectively with the common problem of overdue accounts while maintaining positive customer relations.
The course focuses on the importance of good communication and negotiation skills via face-to-face meeting, e mail and telephone to ensure prompt payment of part or full amount.
2. CALL CENTER MANAGEMENT TRAINING
Our call central management trainings are mainly in Customer support, Campaigns, Surveys.
The aim of the course is to enable the team effectively plan their day, leaving contingency time for issues that crop up. Know how to generate a sense of ownership from the team reducing reliance on the manager.
The course focuses on better Customer Experiences, higher Customer Satisfaction Scores. attract Top Talent, happier and More Satisfied Agents., reduce Agent Turnover, more confident Employee, Improve Key Performance Indicators. Decrease Ticket Backlog.
3.MANPOWER MANAGEMENT
Our Manpower management team consists of professional staff that is trained to manage both skilled and nonskilled manpower.
The main aim of manpower management is to ensure the right people with the right skills for the right job position in an organization. The main functions of HRM consist of recruiting, training, performance appraisal, motivating employees, ensuring their good health and safety, managing workplace communication, and so on.
4. OCCUPATIONAL HEALTH & SAFETY
We prioritize the health and safety of the employees by training your employees on occupational health and safety, using materials approved by ISO9901 on OSHA Standards. We are fully NITA certified by local regulations.
5. PERFORMANCE MANAGEMENT
To make organizations succeed in today’s competitive marketplace, we deliver high-performance training management tools and strategies in goal setting, tracking, and in conducting performance appraisals to support organizations optimize their human resource capital.
6. SALES MANAGER TRAINING
We help transform ordinary salespersons into high successful Sales managers that help organizations make connect the business forecasts and goals with a high performing sales team. Through team management, lead generation, pipeline management, and sales closing techniques.
7. SALES REPRESENTATIVE TRAINING
This program focuses on businesses as a whole in all strategic aspects of leading sales in a company to give sales reps a competitive edge in the market.
8. SALES LEADER PROGRAM
Our Sales training empowers current and future Sales Reps with high converting sales skills from prospecting, lead generation, to closure. Our goal is to identify young talent passionate in sales and provide them with training, networks, and opportunities; thereby transforming lives through self-awareness and hands-on skills.
9. PSYCHOMETRIC ASSESSMENTS
We employ an integrated and holistic psychometric testing at, during and after recruitment to ensure proper career development.
10. LINE MANAGER CAPABILITY BUILDING
We customize our Line manager training to build capability that ensures all the line managers are aligned to the business goals and they have sufficient knowledge on driving performance and complying to all the relevant labor laws and regulations.
11. STRENGTHS AND COACHING
Focuses on group coaching to bring out the best and of the individual m embers through leadership development that organizations can leverage to unlock discretionary effort among their employees.
12. THE ART OF EXECUTION
Based on the famous book of book “The Four Disciplines of Execution" by, Sean Covey and Jim Huling Program Objectives.
