Business Process Outsourcing
BUSINESS PROCESS OUTSOURCING
CALL CENTER MANAGEMENT
1.Credit Management
Our credit management solutions help customers maximize recovery and collections efforts.
Using our contact center services, we are able to reach hundreds of credit customers, provide timely and routine follow-ups needed to secure and conclude recoveries.
Our team assists financial institutions manage millions in debt portfolios by providing courteous, consistent and collaborated credit management solutions.
2.Inbound & Outbound Services
Customers in various industries rely on our call center solutions to manage their inbound and outbound campaigns.
Our professional staff and call center agents are trained to handle any type of customer campaign.
From attending to inbound calls to resolve customer issues, to outbound telemarketing campaigns aimed at attracting new customers, boosting sales or driving promotions
3.Customer Support
Our facility is equipped to operate 24/7 providing first level customer support.
We offer our clients an effective way to attend to their end-user issues even when they are closes.
Our customer service agents are familiar with technology and well trained to solve most commonly occurring end user problems using a simple scripted set of procedures. This 24/7 operation is optimized for our BPO services
4.Surveys & Market Research
Our team helps customers conduct in-depth market research campaigns in order to enable them better tailor their offerings.
We employ various tools in telemarketing, as well as digital and social media.
We are able to timely implement any survey and research campaigns to targeting specific demographics, generating key insights for customers in retail, banking, finance, product launches as well as public and political campaigns.
